Appointments with eConsult
With eConsult you are in charge.
Our online system is quick, easy to use, convenient and most importantly gets you the help you need when you need it.
All requests are triaged by our clinical team, who will decide how best to support you. If you think you need to be seen today, or want to request a home visit, please contact us as early in the day as possible.
Using eConsult
You can access eConsult through our website, or in the NHS App. With eConsult you can:
- Send your request in your own time – no waiting on the phone
- Get quicker responses and faster resolutions, with no unnecessary trips to the Practice
- Have more convenient care options (phone, video, or face-to-face)
- Be seen by the most appropriate member of the healthcare team
If you already have the NHS App or an NHS login, you’re ready to use eConsult.
If not, you can download the NHS App for free, and create a login.
How it works
eConsult is easy to use, either in the NHS App or through our website.
- You send us your request – either through our website, using the NHS App, or over the phone.
- We review your request – our clinical team will look at what you’ve told us and decide the best way to help you.
- We respond – this might be with advice, a prescription, a call back, or an appointment – whichever is best for your needs.
We aim to respond to all requests within two working days, though we usually get back to people much sooner than that.
If you are unable to use the eConsult service
If you would like an appointment, please call 0191 469 2173 or visit us
Our team will submit an eConsult request for you so that all requests are treated equally. Please be prepared to give as much information as you can. This helps the clinical team work out how best to help you. Everything you tell us is confidential.
Urgent and Routine Appointments
All requests can be sent via eConsult and assessed by our team.
They’ll look at what you need and work out the best way to help.
Home Visits
If you can’t get to us, then a home visit might be possible with the Gateshead Urgent Care Team.
You can refer yourself directly by calling 0191 445 8400.
The urgent care team are a nurse led team, providing urgent care to patients in their own home as well as in nursing and residential care homes. They can respond quickly to calls in order to assess your needs, provide treatment and when necessary arrange services to support you at home in order to reduce unnecessary visits and admissions to hospital.
Response times range from 30 minutes to four hours depending on assessment. They are available 24 hours a day, seven days a week including bank holidays. They can visit patients over the age of 16 years and are registered with a GP in the Gateshead area.
They treat conditions or problems like:
- COPD (if you need care for a flare up)
- Chest infection
- Breathing difficulties
- Falls
- Stomach pains
- Animal bites
- Diabetics with low sugar episode
- Urine infections
- Diarrhoea and vomiting
- Minor injuries e.g. sprains, strains and small wounds
- Coughs, colds and sore throats
Request a home visit by by calling 0191 445 8400.
Cancelling Appointments
If you know you won’t be able to attend a scheduled appointment or no longer need the one you have booked, please make every effort to let us know.
Please contact us on 0191 469 2173. Our phone lines are open 8.00am until 6.00pm Monday to Friday.
You may also be able to amend or cancel an appointment using the NHS App.
By cancelling your unneeded appointment, we can offer the slot to another patient who needs it.