Patient’s Charter

The Practice’s responsibility to you:

• You will be greeted courteously.
• All staff will introduce themselves to you and wear appropriate identification.
• You have a right to confidentiality.
• You have the right to see your medical records subject to legal restrictions.
• You will be seen the same day if your problem is medically urgent.
• You will be seen by your preferred clinician whenever possible.
• You will be informed if there will be a delay of more than 20 minutes for your   appointment.
• You will be referred to a consultant or other appropriate service when the clinician   thinks it is necessary.
• You will be given the result of any test or investigation on request or at your next   appointment.
• Your repeat prescription will be ready for collection within 48 working hours of your   request.
• Your suggestions and comments about the services offered at the practice   will be considered sympathetically and any complaint dealt with quickly

  Your responsibility to us:

• Please treat all surgery staff with respect.
• Do not ask for information about anyone other than yourself (unless it is a child for   whom you have parental responsibility).
• Tell us of any change of name, address or contact information, so that our records  are accurate.
• Only request an urgent appointment if necessary.
• Home visits should only be requested if you are housebound; please see the Home   Visit policy.
• Please cancel your appointment in good time if you are unable to attend.