We understand that access to advice from your GP has been difficult for some time due to the high levels of demand on the system. Therefore, we have decided to move to a ‘total triage’ appointment model that will allow us to more effectively prioritise appointments for those in greatest need, and to direct patients to the correct health care professional to advise on their problem.
You are no longer able to ring up and book into a GP appointment. Instead, you need to complete an online e-consultation form available on this website.
E-consultations will be reviewed within 24 hours by a GP and you will either receive: a phone call from reception, arranging an appointment for that day; or you will receive a booking link to arrange an appointment within a specific time frame, depending on the nature of your problem. This may be a GP, nurse or allied healthcare professional or you may be redirected to a more appropriate service such as a pharmacy.
The intention is for all access to GP appointments to come through this system including children. Nursing and Health Care Assistant appointments will still be bookable through reception for the moment.
We ask that patients who are genuinely housebound and feel that they may need an urgent home visit continue to contact the surgery via telephone before 10:30am so that these can be triaged in a timely fashion.
For those with no access to the internet it will be possible to ring into the practice and discuss with a receptionist who will help to fill out the form with you.
We are confident that this system will improve your access to advice, treatment and support from your GP but would ask you to bear with us while we set this up and adapt to a new way of working.
